Returns & Refund Policy

At Monora & Co., we want you to feel happy and comfortable with your purchase. If something isn’t quite right, we’re here to help.

1. Returns

We accept returns for eligible items within 14 days of delivery.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• The item must be in its original packaging where applicable.
• You must provide your order number and proof of purchase.
• You must contact us before sending any item back.

To start a return, please contact us on our Contact Us page.

Please do not send items back without first contacting us, as returns sent without approval may not be accepted.

2. Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The item is defective.
• You received the wrong product.

We recommend using a tracked shipping service when returning an item, as we cannot be responsible for items lost during return shipping.

3. Damaged, Defective, or Incorrect Items

We carefully check orders and work with trusted suppliers, but occasionally issues can happen.

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the problem (if available).

We will review your request and work with you to provide an appropriate solution, which may include a replacement or refund.

4. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Your refund will be processed to your original payment method.
• Please allow 5–10 business days for your refund to appear, depending on your payment provider.

Original shipping fees are non-refundable unless the item was damaged, defective, or incorrect.

5. Items Not Eligible for Return

Some items cannot be returned, including:

• Personalised or customised products.
• Items that have been used, damaged, washed, or altered after delivery.
• Gift cards.
• Clearance or final sale items.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee cancellations after an order has entered processing or has been shipped.

7. Incorrect Address Information

Please ensure your delivery details are correct before completing your purchase.

If an order is shipped to an incorrect address provided by the customer, Monora & Co. cannot guarantee a replacement or refund.

8. Late or Missing Refunds

If you have not received your refund after the expected processing time:

• Check your bank account again.
• Contact your payment provider.
• Contact us at our homepage.

We will be happy to help investigate the issue.

9. Contact Us

If you have any questions about returns or refunds, please contact us on our homepage.

Thank you for choosing Monora & Co. — we hope your home feels a little cosier with every purchase.