Shipping Policy

Thank you for shopping with Monora & Co. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders are processed Monday to Friday, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available).

Please note that processing times may be longer during busy periods, holidays, or promotional events.

Shipping Times

Estimated delivery times are:

• United Kingdom: 5–10 business days
• Europe: 7–15 business days
• United States & Canada: 7–15 business days

These delivery times are estimates and are not guaranteed. Delays caused by couriers, customs, severe weather, or other circumstances beyond our control may occasionally occur.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location unless free shipping is offered as part of a promotion.

Any applicable shipping charges will be displayed before you complete your purchase.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us as soon as possible at our Contact Us page.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse locations.

You may receive separate tracking numbers for different parcels.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the damaged item and packaging.

We will review your claim and arrange an appropriate solution as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us on our homepage.